Shipping and Returns
FREE SHIPPING ON ALL ORDERS!
We ship SoilLife-H and SoilLife by Priority Mail or UPS to U.S. destinations, items will arrive in approximately 1 to 3 Business Days after they are shipped. Orders will be shipped as promptly after received as possible depending on what day of the week it is received.
If you have any questions about your order or wish to order larger quantites please Contact Us.
Our policy lasts 30 days if you change your mind. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 540-261-1611.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 347 W. 10th Street, Buena Vista, Virginia 24416.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
347 W. 10th Street,
Buena Vista, Virginia 24416